FAQs


How do I find out which class to enrol my child in?

Babies are in classes based on age.

Seabeanz: 2 – 4 months

Seabubs: 4- 8 months

Seababes 1: 8- 12 months

Seababes 2: 12 – 18months

Seatots 1: 18 -24 months

Seatots 2: 24 – 36 months

Preschool children are in the three to five year old age group and include children in pre-primary. Seadragonz refer to these as Dragonz classes.

Click here to view the curriculum for these levels.

School age classes are for children in year 1 and above.

Click here to view the curriculum for these levels.

Seadragonz have separate classes for preschoolers and school aged children. It is possible for a three year old and six year old to be in the same level but the developmental, social and intellectual levels of each are significantly different. The Dragonz program takes smaller steps to achieve the same skills. A three year old may be intimidated by a bigger six year old. The self-esteem of a six year old can be affected if they see a younger child progressing faster than they do.

What vacancies do you have?

Seadragonz will email a list of the available sessions for the child’s class. Please note that the class times that are supplied are current at the time of sending and are offered on a first come/first serve basis. If the class times are not suitable, please let Seadragonz know and they will try to wave their magic wand around and see if they can create an opening at another time. There are no promises of an outcome, but Seadragonz will certainly promise to try their best.

Can I trial for the 2 months I have paid then decide?

Seadragonz Swim School does not believe a 30 minute trial a week over a couple of months can be an authentic representation of what the learn to swim experience can be. It takes a significantly longer period of time to adjust to the environment, build confidence and trust with the instructor so that the student may start learning and making progress.

All enrolments must submit a direct debit form. If after the first month the decision is that Seadragonz isn’t for your family, you are free to cancel before the first payment comes out. Failure to notify Seadragonz in time means you will need to complete the next month as per normal cancellation.

While we are more than happy for you to come into the centre have a look around and see what we are all about, a trial of swimming really needs to be at least three months long.

Can I swim a different day/time/instructor each week?

Consistency is a key part of learning. Instructors will understand the level the individual student is at. Students get to know the instructor and other students in the class.

Can I pay cash and not use direct debit?

Customers certainly can pay cash, however be aware that the cost is more than the standard charge and must be paid 6 months in advance. No funds will be held or refunded if the 6 month cash payment option is chosen.

Seadragonz choose direct debit because it keeps costs down. To do otherwise, it means paying someone to manage fees. Direct debit costs are less than 10% of wages cost.

What happens when my direct debit declines?

EziDebit usually notifies the customer via text message regarding the declined payment.
Seadragonz will call or email regarding the declined payment and will ask for a suitable date to retake the payment.

The declined payment must be retaken via EziDebit. Customers cannot pay cash or card for the declined payment. This ensures all payments are on record and there are no tracking errors.

If the bank account or credit card details have changed in the meantime, please request a change of details form and Seadragonz can email one as soon as possible. Send the change of details form back to Seadragonz so details in the system can be updated.

How do I cancel my Child’s enrolment?

When ceasing or taking a break from swimming lessons please let Seadragonz know in writing giving Seadragonz authority to stop the direct debit payments. This needs to occur before 10am on the 27th of the month. As soon as Seadragonz have received written authority, Seadragonz will confirm via email that they have put the direct debit on hold, so no further payments are taken.

Please remember that the final month was paid at enrolment, Therefore classes are paid up for 1 more month after the letter of cancellation. The student’s place in the class will be held until the end of that month and swimming can continue until that time.

Notification received after this time will result in the student being enrolled for another month.
Prepayment will be forfeited if the required notice is not received.

Why does Seadragonz require written notification in writing?

Seadragonz needs written authority to stop payments for tracking purposes and in the event of a dispute.
Why do we have to fill in a form every time we want to take photos?

This is a requirement to protect the privacy of all students in the class. Parents must sign a form each time as there may be new students in the class or circumstances may have changed. For example: some parents are concerned with social media.

Seadragonz has a number of students under the Department of Child Protection and it is important that they are protected.

Do you offer discounts for families?

There is no such thing as discounts – it’s paid for somewhere. The reality is despite some centre’s claiming to give you a discount; you pay for that discount with the first child. If you notice, the price for the first child is much higher. Everyone who has one student pays that higher price and subsidizes a larger family which isn’t fair.

Can all my children swim at the same time?

Seadragonz will do our best to program the classes as close as possible.

Do I have to stay for my child’s lessons?

All parents have to stay IN the centre regardless of age.

What does my child do in his/her level?

Seadragonz follows the general curriculum set out by the Royal Life Saving Society Australia in Western Australia.

Feel free to look at the certificate and our staff can explain all the ‘must see’ criteria. If you feel that your child is already doing this Seadragonz are happy to offer an independent assessment.

How many students in a class?

– Parent/child: 6 (2 months – 36 months)

– All other classes: 4 (3 year old and above)

– Individual: 1

Why do classes have to share lanes?

Each stage has its own distance requirements which determines the space allocated to that class. Allowing students to swim long distances with incorrect technique does not develop their skills: it reinforces bad habits.

What Qualifications do the Instructors Have?

All have current:

– Nationally recognised qualification in teaching swimming and water safety.

– Senior First Aid and Resuscitation certificates.

– Nationally recognised qualification in teaching Infants and preschoolers.

– Swim Teacher Rescue Award or Bronze Medallion.

Where do I find my instructor?

– On the first lesson reception staff will show you where the instructor is located in the pool.

– Instructors meet students at a pool edge where they are going to start the class.

– Classes begin and end at a pool edge depending on where the class is conducted. It is the parent’s responsibility to deliver the child to the instructor and collect them from the instructor at the end of the lesson.

What happens if my child is sick or going on holidays?

– Seadragonz must be notified if a student will miss a class in order to obtain a place in the family swim.

– The family swim time occurs one Saturday a month with the date to be advised each month.

– Seadragonz offer a half month fee for anyone who will be away for 4 or more weeks, but wanting to retain their current class position. Seadragonz will halve the next direct debit payment, and mark the child as absent for those weeks. When the customer returns, they slot back into the class – nice and easy!

Why is there not a make up class?

Make up classes do not provide a quality lesson. Consider this – your child is with a different instructor, is with different students, the instructor does not know the student well, a random child in your regular class takes attention away from the students lesson. All of this equates to no value for the lesson.

Consider this – when a child goes to school or joins a sporting team, a make up class is not offered for the missed bookings while being absent. Why should it occur with swimming lessons?

When Can I Stop Getting in the Water With my Child?

– Children may participate in independent programs on their own after their third birthday. They must also be willing to participate in classes happily on their own. If they are not, Seadragonz will request the parent to participate in the Dragonz class until the child chooses to go without the parent.
– Seadragonz believes that children need a loving and nurturing environment in order to thrive and learn.
– If a child is uncertain, scared, crying or not happy to join in Seadragonz will not force the child to participate. Force creates a traumatic experience for the child. Seadragonz will not be a party to a childs trauma.

When is my child assessed?

– Seadragonz has a continual assessment system
– Assessments are invisible and are conducted by a senior staff member. Parents will be advised when an interim assessment has been completed and what skills require development. All parents should be receiving feedback on the progress of the child at least every two weeks.

When will my child move up?

– First let us check our crystal ball!

– Appreciate that when children are attending regularly and doing the same level over a period of time, they are continually progressing.

– There is no set time limit as to how long it will take a child to learn a skill. E.g.: level 3, level 5 and level 6 can seem to take forever.

– Each child will meet the competencies at different times which are dependent on many variables including physical capabilities, maturity and parental pressure to name a few. Some children will progress quicker than others; just the same as some children develop faster than others.

– Appreciate that as children advance at some point they will reach a ‘plateau’. It is just like growing! Some children will progress fast and come to an abrupt halt and some will seem to develop slower and then take off in a hurry. Much depends on the child’s ‘aquatic readiness’.

– Appreciate the forward steps that the child makes and don’t apply the pressure to go faster or pass to the next level.

– Applying pressure can make lessons unpleasant for the child and then they ‘hate’ swimming lessons and won’t learn, thereby defeating the whole purpose of the parents best intentions.

– Understand that it is about attaining one set of skills and when achieved, move to the next set. It is impossible to ‘fail’ swimming.

How do I change my swimming day?

Contact Seadragonz via email requesting to have current schedules sent for the appropriate class. Seadragonz will send what current classes are available, the customer can choose the class they would like to transfer to and let Seadragonz know.

A transfer email confirmation will be sent to the customer of the new time and day.

My child passed at school swimming. What happens now?

Seadragonz will not immediately accept the certificate however, are happy to do an independent assessment and if necessary transfer to a new level if times/days are suitable.

My child passed at Seadragonz but school swimming will not accept the certificate?

Parents need to be aware of the change from Seadragonz to other pool environments, such things can include:

– Difference in pool temperature

– Difference in class size

– Difference in instructor and relationship between child and instructor

– May have been a while since last in swim lessons

– Different pool environment

How do I get to Seadragonz?

If coming from the freeway:
o Take the Armadale Road exit. Allen Road is approximately 10kms from the freeway junction.
O Entry via Keane road only

 

If coming from Tonkin Highway:
o Exit towards Fremantle and almost immediately turn right into Keane Road.
o Allen Road is the first road on the left.

 

If coming from Ranford Road:
o Turn into Anstey Road
o Take first left into Keane Road
o Then first right into Allen Road

 

Should my child wear goggles?

Seadragonz recommends goggles for swimmers. They provide clear vision when submerging, and prevent any potential irritants to eyes. There is a prolific range of goggle styles and sizes on the market.
Seadragonz recommends mask type goggles:

a) Mask type goggles have a silicone skirt that sits comfortably around the eyes and doesn’t put pressure on the eye-sockets as normal goggles do.

b) Different sizes for different shaped faces.

c) 180o field of vision with mask types Babies up until the age of 18 months to 2 years have a natural protective coating over their eyes which allow them to open their eyes under the water without any irritation.

As this protection starts to wear off, children will be seen rubbing their eyes after submerging, may have red eyes or perhaps refusing to submerge when they were perfectly happy doing this skill before. Often by this age the child wants to spend more of their swimming lesson under the water than above it and this is the time to purchase goggles.

So how do I get my toddler to wear goggles?

The age of introducing goggles seems to hit at the height of toddler independence and mastery of that word – NO!
Would you like to wear goggles? – NO!
They are good – NO!

Well if they are so good why aren’t you wearing them? Good question! So here are some tips:
– Number one tool is modelling – do as I do, not as I say. Children will copy you. Seadragonz recommend pairing goggles and making it a positive experience when wearing them – this may encourage toddlers to want to wear their own pair.

– Read a favourite book or do a favourite activity whilst wearing goggles. When the goggles come off the activity stops – make it fun, exciting and rewarding.

– Please take care that the goggles are put on gently – try not to pull the hair or squish your child’s face!

– Try them out at home in the bath or shower. Parents often put a lot of pressure on their children to perform in front of others and they often sense this pressure and resist. By practicing in the comfort of your own home, this can take away a lot of pressure and allow the toddler to get used to the new feeling of wearing goggles in a safe, loving environment.

-Persevere! How many parents thought their child would never wear a swimming cap and leave it on – yet this has become a non issue. Eventually it will be a no hat, no goggles = no swim.

Why does Seadragonz only use huggies little swimmers disposable nappies?

Reusable swim nappies may seem a good idea but no one can guarantee the hygiene standards of others. The potential for bugs caused by someone’s poor hygiene standard can result in serious illness or pool cleanliness. Disposable nappies are a once only use.

Why do we wear caps?

Hair is the grottiest material in the pool. Everything clings to it and water cleanliness is compromised. No hair in the system means less chemical use and a clean healthy pool to learn in.
Some people may have very little hair but this doesn’t matter; so we do not discriminate everybody must wear a cap.

What do I need to bring to classes?

– Towel
– Bathers
– Change of clothes
– Swim cap
– Goggles
– Swim nappy (for students without 100% bowel control)

Winter
– Beanie
– Closed shoes
– Warm clothes. They can even wear their PJ’s home.
Goggles, caps and swim nappies are available for sale at reception.